Draiper ContentFlow Refund Policy

Effective Date: February 1, 2025

Thank you for subscribing to Draiper ContentFlow, a service of Draiper Inc. This Refund Policy outlines our policy regarding refunds for subscription fees. Please read this policy carefully.

General Policy

All fees paid to Draiper Inc. for Draiper ContentFlow subscriptions are generally non-refundable, except as expressly stated in this Refund Policy or as required by applicable law. As Draiper ContentFlow is a software-as-a-service that provides immediate access to its features and functionalities upon subscription, we typically do not offer refunds for subscription fees once access has been granted.

Exceptions and Specific Circumstances for Potential Refunds

While our general policy is non-refundable, we may consider refunds in the following specific circumstances, at our sole discretion:

  1. Service Unavailability: If Draiper ContentFlow is demonstrably unavailable for an extended period due to issues on our end, and we are unable to resolve the issue within a reasonable timeframe, we may offer a pro-rata refund for the period of prolonged unavailability. “Prolonged unavailability” will be determined by Draiper Inc. on a case-by-case basis, considering factors such as the severity and duration of the outage.
  2. Billing Errors: If you believe you have been incorrectly billed, please contact us immediately at support@draiper.com with details of the billing error. If we verify that a billing error has occurred on our part, we will take appropriate corrective action, which may include issuing a refund for the overcharged amount or adjusting future billing.
  3. Accidental Purchase/Duplicate Subscription (Within a Limited Time): If you accidentally purchased a subscription or unknowingly created a duplicate subscription, and you notify us within 72 hours of the purchase, and you have not actively used the Service beyond initial account setup, we may consider a refund. You must provide proof of accidental or duplicate purchase.
  4. Dissatisfaction During Free Trial (If Applicable): If you are on a free trial period, and you are dissatisfied with Draiper ContentFlow and cancel your subscription before the free trial period ends, you will not be charged, and therefore no refund is necessary. However, if you are charged after the free trial ends (due to not canceling in time as per the Free Trial terms outlined in our Terms of Service), refunds are generally not provided unless one of the other exception circumstances listed in this policy applies.

Conditions for Refund Consideration

To be considered for a refund under the exception circumstances listed above, you must meet the following conditions:

  • Timely Request: You must submit your refund request within 7 days of the date of the issue giving rise to the refund request (e.g., date of billing error, start of service unavailability). Requests made after this timeframe may not be considered.
  • Detailed Explanation: You must provide a clear and detailed explanation of the reason for your refund request, along with any relevant supporting documentation or evidence.
  • Contact Customer Support: You must submit your refund request by contacting our Customer Support team at support@draiper.com or through the designated support channels within the Draiper ContentFlow platform.
  • Account Status: Your account must be in good standing and not in violation of our Terms of Service.

Refund Request Process

To request a refund, please follow these steps:

  1. Contact Customer Support: Email our Customer Support team at support@draiper.com or use the in-app support features.
  2. Provide Details: In your request, please include the following information:
    • Your full name and account email address associated with Draiper ContentFlow.
    • Your subscription plan name.
    • The date of your subscription purchase and/or the billing date in question.
    • A clear and detailed explanation of the reason for your refund request, referencing the specific exception from this policy that you believe applies.
    • Any supporting documentation or evidence (e.g., screenshots of billing errors, dates of service unavailability, etc.).
  3. Review and Decision: Our Customer Support team will review your request and investigate the matter. We will make a decision regarding your refund request in our sole discretion, based on the information provided and our internal records. We aim to respond to refund requests within 14 business days.
  4. Refund Method: If a refund is approved, it will typically be issued to the original payment method used for the purchase. Please allow [Choose a timeframe – e.g., 7-10 business days] for the refund to be processed and reflected in your account, depending on your payment provider.

No Refunds for Usage or Dissatisfaction (Outside of Free Trial)

Please note that we generally do not offer refunds based on usage levels of Draiper ContentFlow or general dissatisfaction with the Service after a paid subscription period has commenced (unless you are within a free trial period and cancel before it ends, or unless one of the specific exceptions listed in this policy applies). We encourage users to utilize any free trial periods (if offered) and carefully evaluate Draiper ContentFlow before committing to a paid subscription.

Changes to this Refund Policy

We reserve the right to modify or update this Refund Policy at any time. We will post any changes on our website and/or within the Draiper ContentFlow platform, and the revised policy will be effective upon posting. We encourage you to review this Refund Policy periodically.

Contact Us

If you have any questions about this Refund Policy, please contact us at support@draiper.com .

131 Continental Dr, Suite 305

Newark, Deleware 19713, USA

Info@draiper.com

+1 (669) 333-5277